Delete your account & data
Last updated: 26 July 2026
You can permanently delete your DreamTrips account and the personal data linked to it at any time. There are two ways to do it.
Option 1 — in the app (immediate)
- Open DreamTrips and sign in.
- Go to Settings → scroll to Delete account.
- Type your e-mail address to confirm, then confirm the deletion.
Deletion happens straight away and you are signed out of all devices. It cannot be undone — we cannot restore a deleted account.
Option 2 — by e-mail
If you can no longer sign in (for example you uninstalled the app or lost access to your e-mail), send a deletion request to privacy@dreamtrips.ai from the address on your account, with the subject "Delete my account".
We may ask one question to verify the request comes from you. We complete verified requests within 30 days and confirm by e-mail when it is done.
What gets deleted
| Account | E-mail address, name, phone number, membership level, preferences |
|---|---|
| Trips & itineraries | All saved trips, day plans and the places in them |
| Travel Wallet | Every document you uploaded, including the stored file itself |
| Notifications | Push registrations for all your devices and the reminder history |
| AI usage records | Your fair-usage metering records |
| Sign-in tokens | Any outstanding magic-link tokens |
What we keep, and why
| Booking records | Hotel, flight and DreamTrips orders are unlinked from your account and the traveller name, e-mail and phone are erased. The booking reference, dates and amount remain, because we are legally required to keep transaction records for accounting and tax purposes. |
|---|---|
| Error logs | Technical logs are unlinked from your account. They are deleted on their own retention schedule. |
Nothing we keep identifies you: the retained records carry no name, e-mail, phone number or link to your account.
Data on your own device
Your home address, date of birth and passport number are stored only on your device and never reach our servers, so there is nothing for us to delete. Remove them in Settings → Clear device data, or simply uninstall the app.
Bookings already made
Deleting your account does not cancel a booking that is already confirmed, and it does not delete data the travel provider holds. The hotel, airline or activity operator remains the controller of the booking data you gave them under its own privacy policy. Cancel any trips you no longer want before deleting your account — afterwards you will no longer be able to see or manage them in the app.
Questions
For anything else about your data, see our Privacy Policy or contact privacy@dreamtrips.ai.