Terms & Conditions

1. Who can use it

You must be 18 or older, or the age of legal majority where you live if that is higher. The Service is rated 17+ and is not intended for children.

Access is limited to eligible members of the DreamTrips travel club. We verify your membership when you sign in, and we may end your access if it lapses. We do not knowingly maintain an account for anyone under 18 and will close any we find.

2. What the Service does

Alfred, our AI travel assistant, plans trips with you. Specifically:

• Conversational planning and day-by-day itineraries, by text, by voice, or from a photo you take.
• Hotels — search and booking, through our supplier Inspira, including cancellation where the rate allows it.
• Flights — search only. You can compare real routes, times and fares. Booking a flight is not available in this release.
• Attractions, tickets, restaurants and events — information, and links to the provider who sells them.
• Travel Wallet: your documents, boarding passes and tickets, with QR codes that work offline; passport expiry reminders; live flight status and visa requirements.
• Maps with your route, and optional location-aware suggestions.

We may add, change or withdraw features. If a change affects a booking you already hold, we will tell you in advance where we reasonably can.

3. Fair use of the AI

Every account has a monthly allowance for AI usage, which is generous enough that ordinary planning will not reach it. If you pass it, the Service keeps working but switches to a smaller, faster AI model until the calendar month resets. Answers may be less detailed; nothing else changes — not your bookings, not your money, not your access.

We may also rate-limit or suspend automated, abusive or resale use of the AI.

4. Your account

Sign in with a one-time link we e-mail you, or with your membership e-mail and password. Keep your credentials to yourself; you are responsible for what happens under your account and should tell us at once at support@dreamtrips.ai if someone else gets in.

You can delete your account yourself at any time, in the app: Settings → Delete account. It takes effect immediately and cannot be undone. We erase your account, trips, Travel Wallet documents and files, push registrations, usage records and sign-in tokens; booking records are anonymised, with the traveller name, e-mail and phone removed, and kept only as accounting and tax law requires. Full detail here. We may suspend or close an account that breaches these Terms, is used unlawfully, or whose membership has ended.

5. What Alfred says is not advice

You are talking to an AI, not a person. It can be wrong. Opening hours, prices, availability, visa rules, vaccination requirements and safety guidance change constantly, and AI-generated answers may be out of date, incomplete or simply mistaken.

Before anything that costs money or matters to your safety, health or legal standing, check the primary source— the airline, the venue, your government's travel advice, an embassy, a doctor. Alfred helps you plan; it does not replace your judgement or professional advice, and we give no visa or immigration advice.

If Alfred produces something offensive or harmful, tell us through Support and we will look into it.

6. Bookings

When you book through the Service, the contract is between you and the provider — the hotel, the activity operator, the ticket seller. We arrange it; we do not supply the travel service itself.

• Each booking follows that provider's own terms, rate rules and cancellation policy. We show them before you confirm, and by confirming you accept them.
• Prices show the taxes and fees we are required to display. Some charges — resort fees, city taxes, deposits, fuel surcharges — are payable locally.
• Prices shown in your home currency are an indicative conversion only. The provider charges in their own currency and your bank sets the final rate.
• Bring valid travel documents. Passports, visas and vaccinations are your responsibility.

7. Paying

We never see your card.To pay for a hotel booking you are sent to a payment page hosted by Inspira Pay, our supplier's payment provider. You enter your card there, on their systems. Card details do not pass through ours and we store none of them — we keep only the booking reference, amount and status.

If a payment fails, the booking is not confirmed. Your bank may add its own charges, such as foreign transaction fees. Where you follow a link out of the app to another site, that site's terms and its payment provider govern entirely.

The Service has no subscriptions and no in-app purchases. We charge you nothing for using it.

8. Refunds and cancellations

Refunds follow the provider's policy and any consumer law that applies to you. Cancel through My Trips where the rate allows it; the conditions are shown before you confirm.

Note that most travel and accommodation booked for a specific date is excluded from the usual 14-day right of withdrawal — in the EU under Article 16(l) of Directive 2011/83/EU. Package holidays have their own rules under Directive (EU) 2015/2302. We will tell you which applies at the time of booking.

Talk to us before starting a chargeback with your bank — most problems are quicker to fix directly, and we will help you reach the provider.

9. Links and commission

Some links take you to partners — insurance, eSIM, airport transfers, luggage storage, compensation claims, visa services. We may earn a commission if you buy through them, at no extra cost to you. It never changes what Alfred recommends for your trip. What happens on those sites is between you and them.

10. What you put in

Your messages, photos, documents and notes stay yours. You give us permission to host and process them only as far as running the Service needs — for example sending a photo to the AI so it can answer, or storing a boarding pass so it opens offline. If you share a trip, you are choosing to publish that itinerary to anyone with the link.

Do not upload anything unlawful, hateful, deceptive, infringing, another person's data without their consent, or anything sexualising minors. Do not try to break, scrape, resell or reverse-engineer the Service, or use it to build a competing product. We may remove content that breaks these rules and close the account behind it.

11. Our content

The Service, its software, design and content belong to us or our licensors. The DreamTrips name and logo are our trademarks. You get a personal, revocable, non-transferable licence to use the app on devices you control — nothing more.

12. Permissions

The app asks for your location, microphone, camera, photo library and notifications. All of them are optionaland each unlocks a specific feature — nearby suggestions, talking to Alfred, identifying a landmark from a photo, attaching a document, trip reminders. Refuse or revoke any of them in your phone's settings; the rest of the app keeps working.

13. No warranty, and the limits of our liability

The Service is provided "as is". To the fullest extent the law allows we make no warranties — of accuracy, availability, fitness for a purpose or non-infringement — and we do not promise it will be uninterrupted or error-free.

We are not liable for indirect or consequential loss. Our total liability to you for any claim is capped at the greater of what you paid us in the twelve months before it arose, or USD 100.

None of this limits liability we cannot limit — for death or personal injury caused by our negligence, for fraud, or anything else mandatory law protects. If you are a consumer, your statutory rights stand whatever this section says.

14. If you got the app from Apple

• This agreement is between you and DreamTrips Legacy LLC only, not with Apple. We, not Apple, are solely responsible for the app and its content.
• Apple has no obligation to provide any maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever.
• We, not Apple, are responsible for any claims relating to the app, including product liability, failure to conform to legal or regulatory requirements, and claims under consumer protection or similar legislation.
• We, not Apple, are responsible for investigating, defending, settling and discharging any third-party claim that the app or your use of it infringes that third party’s intellectual property rights.
• You confirm that you are not located in a country subject to a US government embargo or designated as a “terrorist supporting” country, and that you are not on any US government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms when using the app.
• Apple and its subsidiaries are third-party beneficiaries of this agreement and, on your acceptance, have the right to enforce it against you.
• Questions, complaints or claims about the app should go to support@dreamtrips.ai.

15. Complaints

Something wrong? Write to us through Supportor at support@dreamtrips.ai. We acknowledge within 2 business days and aim to resolve within 30 days. Consumers in the EU may also use the European Commission's Online Dispute Resolution platform.

16. Governing law

These Terms are governed by the laws of the State of Texas, USA, and the courts of Collin County, Texas have jurisdiction.

If you are a consumer, this does not take anything away from you. You keep the protection of the mandatory laws of the country you live in, and you may bring proceedings in your local courts.

17. Changes, and the rest

We may update these Terms. We will change the date above and, for material changes, tell you in the app before they take effect — if you do not accept them, you can delete your account. These Terms are in English; translations in the app are for convenience and the English text governs. If any part is unenforceable, the rest stands. You may not transfer these Terms; we may, as part of a merger or sale of the business. Sections on intellectual property, disclaimers, liability, indemnity and governing law survive termination.

You agree to cover our reasonable losses if you break these Terms, use the Service unlawfully, or upload content you had no right to upload.

18. Contact

DreamTrips Legacy LLC, 5700 Tennyson Pkwy, Suite 300, Plano, Texas 75024, USA. Support: app.dreamtrips.ai/support or support@dreamtrips.ai. Privacy: privacy@dreamtrips.ai. You can also reach us in the app under Settings → Help and support.